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Terms and Conditions

Luxelaser Skin Clinic – Tarneit, Melbourne

Website: luxelaserskinclinic.com.au

Last updated: 5 Nov 2026

About these terms

These terms apply when you use the Luxelaser Skin Clinic website (luxelaserskinclinic.com.au), book an appointment, receive a treatment, or buy products or gift vouchers from us. “We”, “us” and “our” means Luxelaser Skin Clinic (ABN 80 677 134 664), 62 Edmund Dr, Tarneit VIC 3029.

By booking a treatment or placing an order, you agree to these terms. Please read them together with our Return & Exchange Policy and our Privacy Policy.

Nothing in these terms limits your rights under the Australian Consumer Law.

Who can book

Our treatments are only available to clients aged 18 and over. Some treatments are only available to certain clients.

Bookings

You can book online through our booking system (Timely), by phone or WhatsApp on 0420 801 996, or in person at the clinic.

When you book, please give us your correct name and contact details so we can confirm your appointment and contact you if anything changes.

Consultations, skin assessments and patch tests

We assess your skin before every treatment. Depending on the service, this may include a consultation, a review of your skin and health history, and a patch test. Some consultations and patch tests are charged, as shown on our booking page.

Before your treatment, you must tell us about your medical history, current medications, allergies, pregnancy or breastfeeding, recent sun exposure, and previous treatments or reactions. Telling us accurately is essential for your safety. If you leave out or give us incorrect information, your risk of a reaction may increase.

We may postpone or decline a treatment if our therapist decides it is not suitable or safe for you on the day. If a treatment is found to be medically unsuitable for you after your consultation or first session, we will refund or credit any unused portion, as set out in our Return & Exchange Policy.

Deposits, cancellations and rescheduling

A deposit may be required to secure an appointment booked online.

  • Deposits are non-refundable, but the full amount is credited toward your treatment on the day of your appointment.
  • You can reschedule free of charge if you give us at least 24 hours’ notice.
  • If you cancel with less than 24 hours’ notice or do not attend, your deposit is forfeited and a new deposit is required to rebook.
  • You can move your deposit to another date once at no charge, provided you give us at least 24 hours’ notice.

To cancel or reschedule, contact us by phone, WhatsApp or email, or use the link in your booking confirmation.

Prices and payment

Prices are listed in Australian dollars on our website and booking page. Prices may change from time to time. Prices shown as “from” are starting prices, and your final price depends on the treatment area and plan we confirm with you.

For online purchases, we accept payment through Stripe, Square, PayPal, WooCommerce Payments, Afterpay and Apple Pay. Payments made with Afterpay are also subject to Afterpay’s own terms.

Treatment packages and store credit

All sales of treatment packages, multi-session packs and course payments are final. We do not refund unused sessions in cash.

If you are unable to continue with a treatment plan, we can convert the value of any unused sessions to store credit on your client account. Store credit:

  • is valid for 6 months from the date it is issued
  • can be used for any treatment or skincare product we sell
  • cannot be transferred to another person or exchanged for cash
  • is not issued for sessions that have already been started or completed.

Treatment results and aftercare

Every client’s skin is different, so results vary from person to person and cannot be guaranteed. Most treatments need a course of sessions to reach the best result, and we will explain what is realistic for you during your consultation.

Laser hair removal provides permanent hair reduction. It does not remove all hair permanently, and some clients need maintenance sessions over time.

We will explain the possible side effects of your treatment before we begin. Following our pre-care and aftercare advice is an important part of getting a safe, effective result. If you have any concerns after a treatment, contact us as soon as possible.

Online shop

We take care to describe and show our skincare products accurately. Product colours and packaging may vary slightly from the images on our website.

All orders depend on stock being available. If a product you ordered is unavailable, we will contact you and offer a refund or an alternative.

[CONFIRM: delivery areas, delivery costs and estimated delivery times for online orders. Add a line here, or a link to a separate shipping page.]

If a product arrives damaged or faulty, or you receive the wrong item, contact us within 7 days of receiving it. Change-of-mind returns are not accepted on skincare products. Full details are in our Return & Exchange Policy.

Gift vouchers

  • Gift vouchers are valid for at least 3 years from the date of purchase, in line with Australian gift card laws.
  • Gift vouchers cannot be exchanged for cash.
  • Lost or stolen vouchers cannot be replaced.
  • Once a voucher has been issued, the purchaser cannot request a change-of-mind refund.

Sale and promotional items

Products and treatments bought on sale, with a promotional code or as part of a bundle deal are final sale. They cannot be returned or exchanged for change of mind.

Refunds and your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a service or product, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure is not a major failure, you are entitled to have the problem fixed within a reasonable time, and if this is not done, to a refund.

Our full refund, exchange and store credit rules are in our Return & Exchange Policy.

Before-and-after photos

We may take clinical photos to record your treatment and track your progress. We only publish photos on our website or social media with your consent. Details are in our Privacy Policy.

Using our website

The information on our website is general information only. It is not medical advice and does not replace a consultation with our team.

All content on our website, including text, images and logos, belongs to Luxelaser Skin Clinic or is used with permission. You must not copy or reuse it without our written permission.

Our website links to other websites, including our booking system and social media pages. We are not responsible for the content or practices of those websites.

Our liability

To the extent permitted by law, we are not liable for any loss or reaction caused by inaccurate or incomplete information you give us, or by not following our pre-care and aftercare advice. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law.

Privacy

We handle your personal information, including health information, in line with our Privacy Policy.

Governing law

These terms are governed by the laws of Victoria, Australia.

Changes to these terms

We may update these terms from time to time. The current version will always be on our website. The version that applies to your booking or purchase is the one published at the time you made it.

Contact us

Luxelaser Skin Clinic 62 Edmund Dr, Tarneit VIC 3029 Phone and WhatsApp: 0420 801 996 Email: info@luxelaserskinclinic.com.au

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